Returns Policy

We strive for 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, exchanges and returns for a full refund less shipping charges are accepted within 14 days of receipt for items that have not been used, worn, or altered.

• It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
• Returned items must be complete without exception and must include a copy of your sales receipt.
• Simply return the item(s) to the address listed on your invoice. Indicate on the invoice if you are returning for an exchange (and indicate size or style desired), or if you are returning for a merchandise credit.
• The customer is responsible for return shipping for all non-fault returns.
• Approved returns are processed within 2-3 business days and credits generally take 2-4 business days to post to your account.

Costume orders placed October 15th through October 31st may only exchanged for a different size.

Non-Refundable Items

The following items are not refundable even if returned within the time limits:

• Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit
• Any product returned without the original package or sales receipt that cannot be verified as our products
• Any items returned after 14 days

AllSantaSuits.com accepts the following payment methods:

• Visa, Mastercard, American Express and Discover cards
• Paypal
• Google Checkout

Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order or may result in your order being canceled.

AllSantaSuits.com offers same day shipping on most domestic orders placed before 4:00PM (CST) Monday-Friday.

Same day shipping does not apply to:
* International Orders * Orders placed on Saturdays, Sundays, or holidays. * Orders for pre-order or out of stock items
Local Pickup

• Local pick up is available between 9:00am and 5:00pm (excluding holidays) at our location

Domestic Shipping Options

All Costumes ship from our distribution facility in Minneapolis / St. Paul, MN

• Economy (UPS Ground or USPS Priority mail): 2-5 business days*
• UPS 3 Day Select: 3 Business days*
• UPS 2 Day Air: 2 business days*
• UPS Next Day Air Saver: End of day the following business day*
• UPS Next Day Air: End of day the following business day*

• From the time of shipment. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Alaska, Hawaii, Puerto Rico and the Virgin Islands may take an additional day. Note: All orders to P.O. boxes and APO/FPO addresses ship via USPS and may delay processing and transit time.

When calculating shipping transit time, please remember to start counting the following business day

• ex. Order placed at 5PM central Thursday using UPS 2 Day Air will ship on Friday and arrive Tuesday).
• ex. Order placed on Thursday at 2 pm Central using UPS Next Day Air Saver will ship on Friday and arrive on Monday by the end of the day

International Orders

International buyers assume all responsibility for any duties, customs, tarrifs, or other fees associated with international shipments. Please check with your local government to determine these fees associated with importing goods.

Canada

For shipments to Canada, you have the choice of:

• UPS Standard to Canada (3-5 Business Days)
• UPS Worldwide Expedited (2-3 Business Days)

Shipping to Canada Most Canadian orders are processed within one business day from the time the order is placed. Business days are Monday - Friday and do not include Saturdays, Sundays or U.S. Holidays
Duties and Taxes By placing your order, you understand that you will be required to pay all Canadian duties, and taxes (Canadian GST, HST, PST) and brokerage fees associated with importing. You authorize us to appoint a Canadian customs broker on your behalf to obtain customs clearance for your order and understand that these fees will be due at the time of delivery. Below is a table outlining the UPS Brokerage fee associated with the total order value.

Order Value	UPS Brokerage Fee
$0.01 - $20.00	Free
$20 - $40	$10
$40.01-$100	$10
$100.01-$200	$10
$200.01-$350	$41.50
$351.01-$500	$46.60
$500.01-$750	$53
$750.01-$1,000	$59.30
$1,000.01-$1,250	$65.65
$1,250.01-$1,600	$69.80

Taxes Canadian customers are required to pay all applicable GST/HST depending on the Province where the purchase is made. GST/HST is also payable for all Shipping and Handling and/or Return Handling Fees. Any shipments made to Ontario addresses will be assessed the Ontario Resale Sales Tax ("PST") by customs upon crossing the border.

Canadian Returns Most products can be returned within 14 days of the delivery date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.

Other International Destinations

Orders ship via USPS Priority International (6-14 Business Days). Buyer assumes all responsibility for any damage to or loss of packages shipped using USPS internationally. It is the buyers responsibility to file claims with their local post office in the event of a damaged or lost package.